General Terms & Conditions

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If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy hereafter governs British Flowerpots Ltd’s relationship with you in relation to this website and communications.

 

The term ‘British Flowerpots Ltd’ or ‘us’ or ‘we’ refers to the owner of the website — British Flowerpots Ltd, whose registered office is Clough Green, Lane Head Rd, Cawthorne, Barnsley S75 4AD. The term ‘you’ refers to the user or viewer of our website.

 

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• This website’s shopping basket uses cookies to track the contents of your basket. We do not record or store any other information.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

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Ordering Online

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• The price shown is for the flowerpot only.

• The price of the Goods to UK-based Buyers shall be in £GBP at the level stipulated on the Website.

• The total purchase price, including VAT, will be displayed in the Buyer’s shopping cart prior to confirming the order.

• Photographs of planted-up pots are purely illustrative.•After the order is received the Seller shall confirm to the Buyer the details, description and price for the Goods.

• Payment of the price must be made in full before despatch of the Goods by the Seller.

 

For international buyers:

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• A separate price estimate including delivery will be provided as part of the order acceptance process.

• Buyers outside the UK are responsible for obtaining any relevant import licence and paying import charges and customs duties.

 

The Seller warrants that the Goods will at the time of despatch correspond to the description given. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise, are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer’s purpose.

 

Guarantee

 

We prepare our own clay, so our British-Made terracotta flowerpots all carry a frostproof guarantee for one year against lamination in the frost.

For every British Flowerpots Ltd flowerpot purchase, please retain your dated receipt and Swing Tag as proof of purchase.

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If you believe your pot has laminated in the frost, send us pictures and we will take it from there. We will replace or provide a refund for any pot that has laminated in the frost within the guarantee period.

 

• Any flowerpot purchased as a ‘second’ from our factory shop is not covered by our Frostproof Guarantee.

• If you purchased your flowerpot from a retail outlet, please refer your claim directly to that establishment.

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Discontinued Product Range & Historical Guarantees

Please note that the Yorkshire Flowerpots range, formerly produced by Naylor Drainage Ltd, was officially discontinued in August 2023. Following this discontinuation, the pottery that manufactured the Yorkshire Flowerpots line was permanently closed.

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In March 2024, Naylor Drainage Ltd entered into a joint venture with Smith & Jennings Ltd to form a new and independent business entity: British Flowerpots Ltd. A new, purpose-built pottery was commissioned on the Naylor site in Cawthorne; however, this facility and the British Flowerpots brand are entirely separate and unaffiliated with the previous Yorkshire Flowerpots operation. The Yorkshire Flowerpot company and its production methods, materials, and guarantees no longer exist.

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British Flowerpots now manufactures a number of distinct British-made flowerpot ranges, including those under the Smith & Jennings and Cawthorne Pottery Company labels. These are new product lines made by a new business, and are not covered by any guarantees or warranties previously issued by Naylor Drainage Ltd or the Yorkshire Flowerpot brand.

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We understand that Yorkshire Flowerpots previously offered customers a 50-year frostproof guarantee. However, as that company has ceased operations and no longer exists as a legal or trading entity, British Flowerpots is not responsible for honouring or processing any claims, refunds, or replacements related to that historic guarantee.

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We respectfully ask customers with Yorkshire Flowerpots products to understand that British Flowerpots cannot provide support or liability for goods sold under a now-closed and unrelated business.

 

Cancellation & Returns.

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• Our products are non-refundable unless they arrive faulty or damaged – evidence must be provided.

• You may return faulty/damaged items within 14 days of delivery for a full refund.

• If a specific delivery date was agreed and cannot be met, we will inform you and offer a new date or a refund.

• We will use all reasonable efforts to meet agreed delivery dates, but are not liable for losses resulting from delays.

 

Delivery:

 

• Goods will be delivered to the address specified in your order.

• Goods are delivered on a pallet, which is left with the customer.

• Title and risk in the goods pass to you upon delivery.

 

Inspecting Goods:

 

• Inspect goods immediately upon receipt.

• Notify us via phone or email within 5 working days if goods are damaged or incorrect.

• If no notification is made, goods are deemed accepted.

• If goods are defective, we will provide replacements or refunds.

 

Returns Process:

 

• Dissatisfied goods must be returned within 14 days for a refund.

• You are responsible for taking care of the goods before returning them.

• Refunds will be processed within 30 days of receiving returned items.

• If returned goods are damaged through no fault of the Seller, you will be liable for the cost.

• If you cancel an order:

 

Before despatch: full refund (goods + delivery).

After despatch: you are liable for carriage charges.